Returns & Refunds Policy
Abbey Row — last updated 2026-09-23.
We want you to be happy with your purchase. If the piece isn't right for your room, you can return it within 30 days of delivery for a full refund of the product price.
Return Window
You have 30 days from the date your order was delivered to request a return. Requests received after this window cannot be accepted.
Condition of Returned Items
Items must be returned in their original, unused condition and, where possible, in the original packaging. We reserve the right to reduce the refund if items are returned damaged, incomplete, or showing signs of use beyond inspection.
How to Return an Order
- Email support@abbeyhub.shop with your order reference (on your payment receipt) and the reason for return.
- We will reply within one business day with the return address and, where applicable, a prepaid return label.
- Pack the item securely — please do not affix labels or tape to the product itself.
- Ship the parcel back via a tracked service. We recommend keeping proof of postage until your refund is confirmed.
Refunds
Once we receive and inspect the return, refunds are issued to your original payment method within 5 business days. Card refunds typically appear on your statement within 3–10 business days depending on your issuing bank.
Original shipping charges are refunded only when the return is due to our error (wrong item shipped, defective on arrival, or shipping damage).
Return Shipping Cost
Return shipping is paid by the buyer unless the product was defective, damaged in transit, or shipped incorrectly. In those cases, we cover return shipping and arrange a prepaid label.
Non-returnable Items
- Items marked as final sale on the product page.
- Products damaged by misuse or normal wear after receipt.
- Personal-care items where hygiene seals have been broken.
- Custom / made-to-order items unless defective.
Faulty or Damaged Items
If your item arrives damaged or develops a fault within the warranty period, email us within 48 hours of receipt (for shipping damage) or as soon as reasonably possible (for later faults). We will arrange a replacement, repair, or full refund at no cost to you.
Cancellations
You may cancel an order at any time before it is dispatched. Email support@abbeyhub.shop as soon as possible. If the order has already shipped, you will need to follow the return process above.
Contact
For any return question, email support@abbeyhub.shop and we will reply within one business day.